Please refer to our frequently asked question entitled ‘How do I deal?’

For the latest information concerning your portfolio's performance, please view the Portfolio Overview page of the website. In addition, you will receive a full report detailing the performance of your portfolio every quarter.

The level of risk associated with your investment is determined by your choice of investment profile. The five risk profiles in order of increasing risk are:

• Defensive
• Cautious
• Balanced
• Growth
• Aggressive Growth

If you would like to discuss your current risk profile or are considering changing your exposure to risk, please contact your Advisor.

It is a straightforward process. The simplest way is to contact your Advisor at 7IM who can arrange to transfer existing holdings into your account. Alternatively, you may wish to write to your broker informing them of the stock you wish to transfer, together with the contact details of your Advisor at 7IM. This can take as little as 10 days but some holdings can take significantly longer.

It is a straightforward process. Please contact your Advisor at 7IM, who will undertake the transfer on your behalf.

Managed Clients

If you would like to request a withdrawal please contact your Advisor. 7IM has agreed exit and entry times with its Institutional Managers for when new funds can be entered or funds taken out. The withdrawal of funds from an existing portfolio will therefore be determined by the exit date agreed.

On the agreed exit date for withdrawal, your money will be transferred by BACS to your nominated bank account. This will take three working days. Please note that as payments are made by BACS, we can only make payments to UK listed banks or building societies.

If you require a same day CHAPS payment, or an international SWIFT payment to an overseas bank, you must advise us at the time of the request. Same day payments are charged at £15, SWIFT payments are normally charged at £25, and we must be notified before 2pm. In all cases, you can only transfer funds to an account in your name, for which 7IM holds details.

Advised Clients

If you would like to request a withdrawal please contact your Advisor. Transfers will be made by BACS to your nominated bank account. This will take three working days. Please note that as payments are made by BACS, we can only make payments to UK listed banks or building societies.

If you require a same day CHAPS payment, or an international SWIFT payment to an overseas bank, you must advise us at the time of the request. Same day payments are charged at £15, SWIFT payments are normally charged at £25, and we must be notified before 2pm. In all cases, you can only transfer funds to an account in your name, for which 7IM holds details.

All Withdrawals

Please note that the transfer of funds from a sale cannot proceed until the bargain has settled. In all cases, you can only transfer funds to an account in your name, for which 7IM holds details.

Managed Clients

7IM has agreed exit and entry times with its Institutional Managers for when new funds can be entered or funds taken out. The closing of an existing portfolio will therefore be determined by the exit date agreed and the settlement periods for securities liquidated. Your Advisor will keep you informed of progress on a regular basis.

If you hold an Advisory account with 7IM, you can instruct your Advisor by telephone. We can normally transact your instruction whilst you are on the phone.

Once you have sent us your completed application, we aim to open every portfolio within approximately 5 working days, depending upon how quickly signed documents are returned to us. If you are transferring stock to us from another broker, we will not be able to invest into our managed portfolios for you until stock has been transferred to us, sold and settled. Your advisor will keep you informed of progress on a regular basis.

• On the first £10,000 – Base Rate minus 3%
• On the next £40,000 – Base Rate minus 2%
• On the balance over £50,000 – Base Rate minus 1%

If you are an overseas resident you can receive interest gross. To do this, please contact your Advisor so they can issue you with the relevant document to sign and return.

Gains will be liable to capital gains tax only when investments are sold. There is no capital gains tax on disposals on underlying investments within the fund. Distributions from the Cautious and Moderately Cautious funds will normally be made as interest distributions with income tax deducted currently at the lower rate of 20%. Distribution from the other funds will be in the form of dividend distributions and taxed accordingly. Full details of the taxation of shareholders is set out in the Prospectus.

Your financial advisor will be able to help you choose which fund is right for you. 7IM clients are risk profiled as part of our initial investment advice.

7IM publishes a factsheet for each of the funds which is updated monthly.  These can be viewed in the 'What We Offer' section and the headings '7IM Multi-Manager Funds' and '7IM AAP Funds'.

As with other investments the value of the investment can go down as well as up. All of the 7IM Fund assets are held at the depositary which is The Bank of New York and Depositary Company Limited. The Bank of New York is one of the largest financial institutions in the world.

The minimum investment in the A class is £1,000, the minimum investments in the B, C and D classes are £500,000 (although smaller investments may be possible through an institutional investment route).

An OEIC is an Open-Ended Investment Company. This means that it is a company which does not have a fixed number of shares, but a variable number depending on the value of investments made into it.

The main difference is that an OEIC has a single price for buying and selling shares whereas a unit trust normally has a higher price for buying units (the offer price) than for selling them (the bid price).

Unlike an OEIC, an investment trust has a fixed number of shares rather than a variable number so the price of the shares is affected by supply and demand and is not derived directly from the value of the underlying investments. The price of an OEIC is calculated directly from the value of the underlying investments held by the OEIC. An investment trust is listed on the London Stock Exchange as a quoted company. An OEIC is not listed on any exchange.

Income allocations (for income classes of shares) are paid on 31 January (final) and 31 July (interim) each year.

Prices are published each day in the Financial Times. They are also available on a number of other financial websites.

The different share classes have different minimum investments and different annual management charges. The A class is available to all investors, the B, C and D classes are only available to large investors or through institutional investment routes.

7IM wanted to make their asset allocation and fund selection skills available to as many different types of investors as possible. The funds allow investors to benefit from these with investments as low as £1,000.

All transactions are settled using standard market settlement periods; for example, for UK CREST Eligible Stock, this is 3 working days (T+3). We are unable to offer any extended settlement.

Don’t panic is the first rule. Remember the funds you have invested with 7IM are invested for your long term benefit. Historical return analysis shows that whilst the market may experience volatility (lows and highs), in the long term world markets recover relatively quickly and deliver consistent returns on investment.

Pershing Securities Ltd. provide settlement safe custody, nominee and associated services, entered into through us as your agent. All stock is held on your behalf by Pershing Securities Ltd., either in their physical possession or in the name of their nominee company, Pershing Keen Nominees. If you have existing holdings on paper these can easily be transferred. With a Nominee account, your holdings are held in a Nominee Company name, or an associated Nominee Company or one appointed by us, with all administration handled by the company on your behalf. A nominee account is available to individuals, joint applicants, Limited Companies, Partnerships, Pension funds/Trusts/Charities, Clubs/Unincorporated Bodies and Overseas Residents.  Pershing Securities Limited is a wholly owned subsidiary of Bank of New York Mellon Corporation.

You can use either of the above methods to give us instructions. Please go to the ‘Contact Us’ section of our website for detailed contact information.

Treating Customers Fairly (TCF) is one of the Financial Services Authority’s key initiatives and we are happy to report is already consistent with the way 7IM approaches business and our dealings with our clients.

Please click here to see the full details of 7IM’s TCF document; this will open in a new browser page.

If you have elected to have income paid to you, any income you earn will automatically appear in your Earnings portfolio on the specified date. If you would like to withdraw an amount from your Earnings portfolio, please refer to our frequently asked question entitled ‘How do I withdraw funds?’

You can reach 7IM either by:

Contacting an Advisor on 020 7760 8777

Writing to:

Seven Investment Management
3rd Floor
23 Austin Friars
London
EC2N 2QP

or e-mailing us at: information@7im.co.uk

7IM makes continuous efforts to ensure all clients receive a professional quality of service. However, should you be unsatisfied with any aspect of our service please do not hesitate to contact us using one of the methods below:

Contact an Advisor: 020 7760 8777

Write to:

The Complaints Administrator
Seven Investment Management
3rd Floor
23 Austin Friars
London
EC2N 2QP

or email us at: information@7im.co.uk

Your feedback is important and helps us to both maintain and improve our high service levels.

We have an internal complaints procedure which follows FSA recommendations. We will be happy to provide you with a copy of this upon request.

Clients may pay fees by using either of the following methods:

• By Direct Debit from an existing bank account (not permitted for SIPPs)
• By debit from their Earnings Portfolio
• By Debit from their portfolio

When you set up your portfolio, you will have specified one of the above means by which to pay fees.

Should your personal details change, please inform us of this change as soon as possible using one of the methods below:

Contact your Advisor: 020 7760 8777

or write to:

Seven Investment Management
3rd Floor
23 Austin Friars
London
EC2N 2QP

Please send all cheques made payable to Pershing Securities Limited to:

Seven Investment Management
3rd Floor
23 Austin Friars
London
EC2N 2QP

Please ensure you have written your portfolio number on the reverse of the cheque for reference purposes.

In just a few easy steps, you can change your password at any time by logging into your account with your existing password and existing 5 digit PIN number and by clicking on the ‘My Portfolios’ tab at the top of the right hand side of the screen and choosing ‘Change my Password or PIN’.

A new screen should be displayed with buttons that will allow you change either your Password or your 5 digit PIN Number.

Important note about your password information: When choosing a new password you must ensure it is between 8 and 15 characters and contain a combination of alpha and numeric characters.

The website is ‘case-sensitive’, so it is important for you to note the exact arrangement you decide to use for your new password. For example, a combination of upper and lower case, or all upper case, or all lower case, and whether or not you include numbers.

To change your password, please continue by clicking on the ‘Change Password’ button.

• Step 1: Enter your existing password in full into the ‘Old Password’ box
• Step 2: Enter your new password (as you would like it to be) in the ‘New Password’ box
• Step 3: Re-enter your new password in the ‘Confirm New Password’ box
• Step 4: Click on the ‘Submit’ button to submit your new password details

On successful completion of changing your password details, you will receive the following confirmation message:

‘Your password has been successfully updated. Please remember to use your new password when you next logon.’

If you have any queries about changing your password details, please contact your 7IM Advisor.

Telephone: 020 7760 8777
Email: technical@7im.co.uk

Overview of Registration Process:

• Open up the ‘Client Management Module’
• Select the ‘Update Links’ option from the ‘ Maintenance’ menu
• In the popup window that appears press the ‘Register’ button

This will send a message to the 7IM advisors with your contact details. The 7IM advisor will then contact you to discuss the client you wish to introduce to 7IM. Once introduced, 7IM will issue the 7IM Client Identification number and password pack etc. The 7IM Helpdesk will set up the access rights for the Introducer and Client so that details can be downloaded from the 1st Software Interface.

Initially setting up the Download facility for a user:

• Open up the ‘Database Administration Module’
• From the menu select ‘Display’ and then ‘User Monitor’
• Double click on the appropriate username and from the resultant popup window, select the ‘Update Links’ tab
• Select the ‘7IM’ tick box and press ‘OK’
• Please enter your 7IM Adviser ID (commencing AD) together with its associated password.

IMPORTANT NOTE ABOUT CHANGING OR UPDATING YOUR PASSWORD

In order for your Adviser office program to download data correctly, your Adviser Office password must be identical to the 7IM password you are currently using.

This means that anytime you change your 7IM password you must always remember to update your password details within Adviser Office with exactly the same password as your new 7IM password, otherwise an 'access denied' error message will appear.

When changing your password you must always update your password on the 7IM website first followed by Adviser Office otherwise your Adviser Office set up application will not work correctly.

Once you have updated your password information, please continue by exiting the 1st Software database Administration Module.

Configuring the Download link for a Client:

• Open up the ‘Client Management Module’
• Select the appropriate client
  
  
  • Go to the ‘File’ menu then select the ‘Open Existing Clients’ option
  • Double click on the appropriate client
    
• Select the ‘Compliance Details’ option from the ‘Factfind Details’ menu in the navigation bar
• In the ‘Compliance Details screen’, double click within the box that has the headings ‘Third Party’ and ‘ Reference’
• In the popup dialog box that appears, select ‘7IM’ from the dropdown list
• In the ‘Reference Box’, enter the 7IM Client Identification number (for example: IMA0001) and then press ‘OK’.
• Repeat this process until all of the appropriate 7IM Client Identification numbers have been entered for the 1st client.

Downloading data from 7IM:

• Once all of the 7IM clients have been associated with the clients in the 1st Interface, select the ‘7IM Policies’ download option from the ‘Tools’ menu.
• At the bottom left hand side of the screen, a message should display saying:
  
  
  • Update Link contacting 7IM
  • Update Link completed
    
• The information held at 7IM should now have been downloaded into the 1st Interface.

If you require any further assistance, please contact the 7IM Helpdesk.

Telephone: 020 7760 8777
Email: technical@7im.co.uk

If you are experiencing trouble registering as a client online, please contact a member of the 7IM Helpdesk who will be happy to help you with your enquiry.

Telephone: 020 7760 8777
Email: technical@7im.co.uk

If you are experiencing difficulty with the website, please contact a member of the 7IM Helpdesk who will be happy to help you with your enquiry.

Telephone: 020 7760 8777
Email: technical@7im.co.uk

If for any reason you have forgotten your existing password, please contact the 7IM Helpdesk. For security purposes, a new password will be generated and sent directly to you by post in order for you to regain access to your portfolio(s). We are unable to confirm any password details by telephone, email or fax.

Telephone: 020 7760 8777
Email: technical@7im.co.uk

When you are changing your password details at any time, you must ensure that your new password details are identical.

If you have entered your new password details incorrectly, you will receive the following warning message:

‘Invalid confirmation of new password. The confirmation password must match the new password. Please retype the new password.’

If you continue to experience problems when trying to change your password details, please contact the 7IM Helpdesk.

Telephone: 020 7760 8777
Email: technical@7im.co.uk

The Website has been designed to work with the following commonly used browsers: 

• Microsoft Internet Explorer Version 6 (or above)
• Firefox version 1.5 (or above)
• Opera version 8 (or above)
• Safari
• Konqueror

Cookies are pieces of information stored in small text files on your computer's hard drive.  These cookies are automatically put in place when you visit some websites, including Seven Investment Management's site.

A cookie enables the website to work more efficiently; it often includes a unique identifier that means we can provide a personalised service to you such as showing your portfolio details online once you have entered your user name and password in the usual way.

We only use what are known as "session" cookies which remain on your computer only for the time you are visiting the 7IM site and these are deleted after each visit to our site.  It is important to note that with session cookies, no personal information is stored in the "Cookie File" on your computer.

If you set your computer to reject cookies you can still look around the 7IM website anonymously but you will not be able to access any personal data relating to your portfolio.  If you try to log in to the 7IM website to view your portfolio but cookies have been disabled, our website will display a message asking you to re-enable cookies.

If cookies have been disabled on your computer, click on the "help" menu in your browser and follow the instructions given.

Please click on the ‘Research’ button in the navigation bar of the website in order to access the latest 7IM research information.

As an additional security feature, if you try unsuccessfully to access your account online 3 times or more, your account will automatically become disabled. Should this happen, please call the 7IM Helpdesk for them to re-enable your account.

If you experience any difficulties in using the website, please contact the 7IM Helpdesk.

Telephone: 020 7760 8777
Email: technical@7im.co.uk

In just a few easy steps, you can change your 5 digit PIN number at any time by logging into your account with your existing password and existing 5 digit PIN number and by clicking on the ‘My Portfolios’ tab at the top of the right hand side of your screen and then choosing ‘Change my Password or PIN’.

A new screen should be displayed with buttons that will allow you change either your Password or your 5 digit PIN Number.

To change your existing 5 digit PIN, please continue by clicking on the ‘Change PIN Number’ button.

• Step 1: Enter your existing 5 digit PIN number in full into the ‘Existing PIN’ box
• Step 2: Enter your new 5 digit PIN number (as you would like it to be) in the ‘ New PIN’ box
• Step 3: Re-enter your new 5 digit PIN number in the ‘Confirm New PIN’ box
• Step 4: Click on the ‘Submit’ button to submit your new 5 digit PIN number details.

On successful completion of changing your 5 digit PIN number details, you will receive the following confirmation message:

‘Your PIN number has been successfully updated. Please remember to use your new PIN number when you next logon.’

If you have any queries about changing your 5 digit PIN number details, please contact your 7IM Advisor

Telephone: 020 7760 8777
Email: technical@7im.co.uk

If you do not already have Acrobat Reader on your computer or have an earlier version, you can easily download the latest version by going to the Adobe website and then click on ‘Get Adobe Reader’ button displayed on the homepage. Please click here to visit the Adobe website.

Detailed information about your computer system requirements are provided on the Adobe website and you should read these first before you continue download any new software applications onto your computer.

If for any reason you have forgotten your existing 5 digit PIN, please contact the 7IM Helpdesk.

For security purposes, your existing 5 digit PIN will be reset so that you may choose a new PIN number and regain access to your portfolio(s). As all PIN number details are encrypted, we are unable to confirm any PIN details by telephone, email or fax.

Telephone: 020 7760 8777
Email: technical@7im.co.uk