FAQs

frequently asked questions


  • Investments
  • Services
  • Technical

7IM Funds: How do I know what my clients' 7IM Funds are invested in?

Further information on holdings is published in the factsheet for each of the funds and detailed information is available in each snapshot. These are updated monthly and our fund information can be accessed here.

7IM Funds: What are the dates of income payments?

Dates of income allocations (for the income share classes) are stated in each fund’s prospectus.

7IM Funds: What is the minimum amount that can be invested in 7IM’s funds?

The minimum investment amounts for each fund and each share class are included in the relevant fund prospectus and key investor information documents, which are available on our Literature page.

 

7IM Funds: How are investments in the 7IM Funds taxed?

Gains will be liable to capital gains tax only when investments are sold. There is no capital gains tax on disposals on underlying investments within the fund. Distribution from the funds take the form of dividend distributions and are taxed according to HMRC rules. Full details of the taxation of shareholders is set out in each fund's prospectus.

7IM Funds: Why are there different types of shares available?

The various share classes have different minimum investments and annual management charges. Some share classes are only available to large investors or through institutional investment routes.

Can my client invest regularly or can they only make lump sum payments?

Investments can be made via lump sums or through a regular series of payments. Please contact us to find out how we can help you set up either option for your clients.

Can my clients have a joint account?

An individual account can be changed to a joint account or you can open a new joint account on behalf of a client. As we charge fees on a family basis, this will not increase our fees. Please call us on 020 7760 8777 to find out how.

Do I have to use 7IM funds if I use your platform?

Our platform is whole of market. The advantage to using our platform though is that it is we offer a discount on the headline fees for our funds.  Find out more by calling our platform support team on 020 7760 8707.

Do I have to use all parts of 7IM or can I pick and choose depending on my clients’ needs?

We can help you tailor what we do to fit your clients’ and business needs. We have a broad range of services but you can use as much or as little of our support as you choose. To find out more, please contact our business development support team on 020 7760 8777.

Does 7IM provide contract notes confirming my discretionary clients' trades with you?

We do, but if you ask us not to make contract notes available directly to your clients, we will not do so. Transaction details are available if your clients access their accounts online.

How can I use 7IMagine with my clients?

You can set up each of your clients individually. However, if you want full access to the back office integration and the ability to access all your clients’ investments through our award-winning app, you do have to become a 7IM Platform user.

How do I find out how my clients’ 7IM investments are performing?

For the latest information concerning 7IM funds’ or model portfolios’ performance, please see the literature section of the website here or you can call us on 020 7760 8777.

 

We can also set you up with our award-winning app, 7IMagine, where you can access detailed information and breakdowns of any investments with 7IM to help your financial planning conversations with your clients.

How do I transfer clients’ investments from another provider to 7IM?

It is a straightforward process. The simplest way is to contact us and we can discuss how to transfer your client’s holdings to 7IM. Our phone number is 020 7760 8777.

Alternatively, you can write to your clients' existing provider and let them know which investments you wish to transfer. This can take as little as ten days, but some holdings can take significantly longer.

How long will it take to open my 7IM clients' accounts?

When we receive the clients’ completed account opening documentation, we can open the necessary accounts for your clients, however this will be subject to verification of your clients’ identity and our approval processes

 

Please note that if you are transferring investments to us from another provider, we will not be able to invest any proceeds from the sale of these investments for your clients until the investments have been transferred to your 7IM account, sold and settled. We will keep you informed of progress on a regular basis.

How much interest do you pay on cash held in clients' portfolios?

Interest is payable on cash held in portfolios at a rate of base rate minus 0.75%. If the base rate is 0.75% or below, interest will not be applied. Interest is calculated on a daily basis and credited to portfolios every six months in arrears. If accrued interest is less than £10 over a six month period per client, no interest will be credited for that period.

I’m intersted in finding out more. Can I talk to someone or can someone come and see me?

We have national coverage and would be delighted to come and see you to talk through our funds, model portfolios, discretionary or platform support. Or we can talk about how we help other planners with their businesses. To find out more, please contact our business development support team on 020 7760 8777.

What are the settlement periods of the 7IM Funds?

The majority of the 7IM funds have a T+4 settlement period, i.e. four days after we receive your instructions. For our Equity Value Funds, the period is T+3.

What is the Common Reporting Standard (CRS)?

The Common Reporting Standard (CRS) is a global standard for the automatic exchange of relevant financial account information between financial institutions and tax authorities. CRS forms part of the Automatic Exchange of Information (AEOI) regime. It requires financial institutions like 7IM to collect information about the tax residency/tax status of our clients and determine whether we need to report anything about their account(s) to HMRC. You can read more about CRS and AEOI here: Automatic Exchange of Information including FATCA CRS DAC FAQ

Where can I view the full prospectuses for 7IM funds?

Please visit our Literature page to download the latest prospectus for each set of 7IM funds.

Does 7IM offer financial advice?

The provision of investment advice is not one of our core services and we do not currently offer financial planning services such as tax management or pension services. We do offer some limited advice on investments to clients with whom we have a discretionary relationship directly and so, in regulatory terms, are described as restricted. We encourage our clients to have a financial plan and are not interested in developing a financial advice business.

How do I contact 7IM?

You can reach us by phone 020 7760 8777, post using the below address or email us on information@7im.co.uk.

Seven Investment Management
55 Bishopsgate
London
EC2N 3AS

How do I make a complaint?

Your feedback is important to us and helps us to maintain and improve our high service levels. However if you are unhappy, please contact us on 020 7760 8777 or email compliance@7im.co.uk. You can read more about our complaints process here.

How do my clients pay your fees?

Your clients’ fees are collected from cash held in the relevant account. When you set up accounts on behalf of your clients, you will be asked to specify which account(s) you prefer fees to be paid from. You can change this at any time by contacting us on 020 7760 8777.

What advice does 7IM offer?

We offer advice on a restricted basis as defined by the rules of our regulator, the Financial Conduct Authority.

It is important that this is put into an appropriate context to avoid any possible misunderstanding of the service we offer. The provision of investment advice is not one of our core services. These are:
- discretionary investment management services
- management of collected investment schemes
- provision of platform services for authorised intermediary services

We do not offer any financial planning services such as tax management, pension services etc., and therefore our advisory services which are limited to information and advice on specific investments to clients with whom we have a discretionary relationship are necessarily described as restricted.

What happens if my clients’ details change?

It’s important we know of changes in client’s personal details for suitability purposes. As such, please inform us of this change as soon as possible using one of the methods below: Contact us by phone on 020 7760 8777 to find out more.

Where can I find the UK Stewardship Code - Compliance Statement for 7IM?

We support the introduction of the Financial Reporting Council's Stewardship Code, which sets out the responsibilities for institutional shareholders in respect of investee companies.

The code aims to advance the quality of engagement between institutional investors and companies to help improve the long-term returns to shareholders and the efficient exercise of governance responsibilities.

Please click here The UK Stewardship Code - Compliance Statement FAQ to view the full details of our Compliance Statement.

Where can I view the full Prospectus for 7IM's Funds?

7IM is the Authorised Corporate Director for the 7IM Funds. Please visit our Literature page to download the latest prospectus.

How do I access 7IM valuations and transactions via alternative software?

We have established partnerships with leading back office software providers. Please read our integration services document for more details.

How do I change my password?

In just a few easy steps, you can change your password at any time by logging into your account with your existing password and existing 5 digit PIN number and by clicking on the 'My Portfolios' tab at the top of the right hand side of the screen and choosing 'Change my Password or PIN'.

A new screen should be displayed with buttons that will allow you change either your Password or your 5 digit PIN Number.
Important note about your password information: When choosing a new password you must ensure it is between 8 and 15 characters and contain a combination of alpha and numeric characters.

The website is 'case-sensitive', so it is important for you to note the exact arrangement you decide to use for your new password. For example, a combination of upper and lower case, or all upper case, or all lower case, and whether or not you include numbers.

To change your password, please continue by clicking on the 'Change Password' button.
Step 1: Enter your existing password in full into the 'Old Password' box
Step 2: Enter your new password (as you would like it to be) in the 'New Password' box
Step 3: Re-enter your new password in the 'Confirm New Password' box
Step 4: Click in the 'Submit' button to submit your new password details

On successful completion of changing your password details, you will receive the following confirmation message:
'Your password has been successfully updated. Please remember to use your new password when you next logon'.

If you have any queries about changing your password details, please contact your 7IM relationship manager.
Telephone: 020 7760 8790
Email: technical@7im.co.uk

How do I change my PIN?

In just a few easy steps, you can change your 5 digit PIN number at any time by logging into your account with your existing password and existing 5 digit PIN number and by clicking on the 'My Portfolios' tab at the top of the right hand side of your screen and then choosing 'Change my Password or PIN'. A new screen should be displayed with buttons that will allow you change either your Password or your 5 digit PIN Number.

To change your existing 5 digit PIN, please continue by clicking on the 'Change PIN Number' button.
 Step 1: Enter your existing 5 digit PIN number in full into the 'Existing PIN' box
 Step 2: Enter your new 5 digit PIN number (as you would like it to be) in the 'New PIN' box
 Step 3: Re-enter your new 5 digit PIN number in the 'Confirm New PIN' box
 Step 4: Click on the 'Submit' button to submit your new 5 digit PIN number details.

On successful completion of changing your 5 digit PIN number details, you will receive the following confirmation message:
'Your PIN number has been successfully updated. Please remember to use your new PIN number when you next logon'.

If you have any queries about changing your 5 digit PIN number details, please contact your 7IM relationship manager.
Telephone: 020 7760 8790
Email: technical@7im.co.uk

How secure is the 7IM website?

Our website incorporates 128-bit encryption. This means your data is protected and cannot be viewed by anyone else. All of your account details are held in the secure area of our site.

I am having problems registering.

If you are experiencing trouble registering online, please speak to our helpdesk. They are available Monday to Friday 09:00 - 17:30 on 020 7760 8790 or by email on technical@7im.co.uk.

I have forgotten my password.

If you have forgotten your password, please contact our helpdesk. They are available Monday to Friday 09:00 - 17:30 on 020 7760 8790 or by email on technical@7im.co.uk.


For security purposes, a new password will be generated and sent direct to you by post so you can regain access to your portfolio(s). We are unable to confirm any password details by telephone, email or fax.

Invalid confirmation of new password

When you are changing your password details at any time, you must ensure that your new password details are identical.
If you have entered your new password details incorrectly, you will receive the following warning message: 'Invalid confirmation of new password. The confirmation password must match the new password. Please retype the new password'. If you continue to experience problems when trying to change your password details, please contact the 7IM Helpdesk.
Telephone: 020 7760 8790
Email: technical@7im.co.uk

What are cookies and why do we need them?

Information about cookies and 7IM’s use of them is set out in our Privacy Policy.

Why has my account been disabled?

As part of our security, if you try to access your account online and are unsuccessful three times or more, your account will automatically become disabled. Should this happen, please call our helpdesk for them to re-enable your account. They are available Monday to Friday 09:00 - 17:30 on 020 7760 8790 or by email on technical@7im.co.uk.


You should be aware that the value of investments may go up and down and investors may get back less than they invested originally.

Get in touch


Seven Investment Management
55 Bishopsgate
London
EC2N 3AS
The value of your investments and the income from them may go down as well as up, and you could get back less than you invested.

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