FAQs

frequently asked questions


  • Investments
  • Services
  • Technical

7IM Funds: How are investments in the 7IM Funds taxed?

Gains will be liable to capital gains tax only when investments are sold. There is no capital gains tax on disposals on underlying investments within the fund. Distribution from the funds take the form of dividend distributions and are taxed according to HMRC rules. Full details of the taxation of shareholders is set out in the Prospectus.

7IM Funds: How do I choose which fund is right for me?

We offer a variety of funds with different investment objectives and risk profiles but investment in the 7IM funds will not be suitable for everybody. There are risks associated with them and you should be aware that the value of investments go up and down and you may get back less than you originally invested. If you are in any doubt about which fund could be right for you, you should contact a professional financial adviser.

7IM Funds: How do I know what my 7IM Funds are invested in?

Further information on holdings is published in the factsheet for each of the funds and detailed information is available in each snapshot. These are updated monthly and our fund pages and factsheets can be accessed here.

7IM Funds: What is the minimum amount I can invest in the 7IM funds?

The minimum investment amounts for each fund and each share class are included in the relevant Fund Prospectus and Key Investor Information Documents, which are available on our Literature page.

7IM Funds: What are the dates of income payments?

Dates of income allocations (for the income share classes) are stated in each fund’s prospectus.

7IM Funds: Why are there different types of shares available?

The various share classes have different minimum investments and annual management charges. Some share classes are only available to large investors or through institutional investment routes.

Does 7IM provide contract notes confirming trades for my portfolio?

A contract note is a formal record of a transaction carried out on your behalf.

As a discretionary client, transactions in the portfolio are managed by us and we will not provide contract notes. Instead, transactions will be listed in the valuations that we send to you on a regular basis (at least every six months).

For 7IM Platform or Self Invest Service clients, we make contract notes available. If you are a 7IM Platform client where your portfolio is managed on a discretionary basis by your financial adviser and they have asked us not to make contract notes available, we will not do so.

Transaction details are also available when you access your account online.

Can I have a joint account?

An individual account can be changed to a joint account or you can open a new joint account. As we charge fees on a family basis, this will not increase your fees. Please call us on 020 7760 8777 to find out how.

Please note that clients who invest via Northern Trust cannot open a joint account.

Can I invest regularly or do I pay in lump sums?

You can invest via lump sums or through a regular series of payments. Please contact us to find out how we can help you set up either option. 

Can I lose money?

The simple answer is yes. The value of investments / 7IM funds can go down as well as up, and you may get back less than you invested originally. Past performance is not a guide to future returns.

How do I find out how my portfolio is performing?

For the latest information concerning 7IM funds’ or your portfolio's performance, please log in to the secure client portal using the button at the top of the screen. Alternatively you can view your investments using our app, 7IMagine. Or you can call us on 020 7760 8777.

How do I identify the appropriate level of risk for me?

Before making your choice of investment, you need to consider the level of risk you are prepared to take and your capacity for a loss. You also need to consider what your financial goals are over time and how you could achieve these.


You should be aware that investing in these funds may not be suitable for everybody and, if you are unsure, please consult a professional financial adviser before making any decision. The five risk profiles of the 7IM funds in order of increasing risk are:
• Cautious
• Moderately cautious
• Balanced
• Moderately Adventurous / Growth
• Adventurous / Aggressive Growth

How do I make changes to the investments in my 7IM portfolio?

If you are a 7IM discretionary client, we will make the investment decisions and make all the deals and portfolio transactions on your behalf.

If you are a 7IM Platform Service client, your financial adviser will provide us with dealing instructions through our investment platform service.

If you hold a 7IM Self Invest Service account with us, you can call us with you instructions on 020 7760 8747.

If you made 7IM investments via Northern Trust or another provider, you will need to talk to them directly.

How do I make withdrawals?

Cash transfers can be made by BACS to your nominated bank account and the payment instruction deadline is 15:00 each business day.

If you require a same day CHAPS payment or an international SWIFT payment to an overseas bank, please advise us at the time of the request.

SWIFT payments are normally charged at £25 and we must be notified before 13:30. Payment may also be requested for CHAPS payments.

Please note that the transfer of funds from a sale cannot proceed until any transaction has settled and we can only make transfers to the bank account we have on file for you.

If you made 7IM investments via Northern Trust or another provider, you will need to talk to them directly.

How do I transfer my investments from another provider to 7IM?

It is a straightforward process. The simplest way is to contact us and we can arrange to transfer existing holdings into your account. Our phone number is 020 7760 8777.

Alternatively, you can write to your existing provider and let them know which investments you wish to transfer and the contact details of your relationship manager at 7IM. This can take as little as ten days, but some holdings can take significantly longer. 

How long will it take to open my 7IM Account?

When we receive your completed account opening documentation, we can open an account for you, however this will be subject to verification of your identity and our  approval processes

 

If we are not able to provide our services to you we will inform you of the reasons for this unless prevented from doing so because of any legal or regulatory constraint.

 

Please note that if you are transferring investments to us from another provider, we will not be able to invest any proceeds from the sale of these investments for you until the investments have been transferred to your 7IM account, sold and settled. We will keep you informed of progress on a regular basis.

How much interest do you pay on cash held in portfolios?

Interest is payable on cash held in portfolios at a rate of base rate minus 0.75%. If the base rate is 0.75% or below, interest will not be applied. Interest is calculated on a daily basis and credited to your portfolio every six months in arrears. If accrued interest is less than £10 over a six month period, no interest will be credited for that period. 

What are the settlement periods?

The majority of the 7IM funds have a T+4 settlement period, i.e. four days after we receive your instructions. For our Equity Value Funds, the period is T+3.

What happens if the market crashes?

Don't panic is the first rule. Please remember the funds you have invested with us are invested for your long term benefit i.e. five years and beyond. Historical returns’ analysis shows that while the market may experience swings of highs and lows (known as volatility), in the long term world markets recover and can deliver consistent returns on investments.

What is a Junior ISA (JISA)?

The Junior ISA (JISA) is a tax-free savings account available to children under 18 years of age. Money invested in the JISA remains tax free until the child’s 18th birthday, when it is automatically converted into an adult ISA.
You can read more about the JISA here Junior ISA JISA FAQ

What is an Additional Permitted Subscription (APS)?

Otherwise known as an Inherited ISA, the Additional Permitted Subscription (APS) allows a surviving spouse or civil partner to make additional subscriptions to an ISA, in addition to their own annual ISA limit. You are allowed an APS from the date of death of your spouse or civil partner. You can read more about the APS here Additional Permitted Subscription APS FAQ

What is FATCA?

FATCA stands for Foreign Account Tax Compliance Act and is a United States Federal Law.

It has been designed to ensure all US persons living inside and outside of the US report their financial accounts to the United States Internal Revenue Service (IRS). It also requires financial institutions to report to the IRS about their US clients. FATCA forms part of the Automatic Exchange of Information (AEOI) regime.

Financial institutions like 7IM are required to collect information about the tax residency/tax status of our clients and determine whether we need to report anything about their account(s) to HMRC. FATCA forms part of the Automatic Exchange of Information (AEOI) regime. You can read more about FATCA and AEOI here - Automatic Exchange of Information Including FATCA CRS DAC FAQ

What is the Automatic Exchange of Information (AEOI)?

The Automatic Exchange of Information (AEOI) regime is aimed at improving transparency in the fight against tax evasion and in doing so protecting the integrity of the tax systems of the participating jurisdictions. AEOI comprises three regimes: FATCA, CRS, and the EU Directive on Administrative Cooperation in Tax Matters (DAC). All of these regimes require financial institutions like 7IM to collect information about the tax residency/tax status of our clients, and determine whether we need to report anything about their account(s) to HMRC. You can read more about AEOI here Automatic Exchange of Information Including FATCA CRS DAC FAQ

What is the Common Reporting Standard (CRS)?

The Common Reporting Standard (CRS) is a global standard for the automatic exchange of relevant financial account information between financial institutions and tax authorities. CRS forms part of the Automatic Exchange of Information (AEOI) regime. It requires financial institutions like 7IM to collect information about the tax residency/tax status of our clients and determine whether we need to report anything about their account(s) to HMRC. You can read more about CRS and AEOI here Automatic Exchange of Information Including FATCA CRS DAC FAQ

Where can I view the full prospectuses for 7IM Funds?

Please use the links below to download the latest prospectus for each set of 7IM funds from our Literature page.

Does 7IM have a Conflict of Interest Policy?

Our conflict of interests policy is available here - Conflicts of Interest

Does 7IM have an Execution Policy?

Our execution policy is available here - Execution Policy

Does 7IM offer financial advice?

The provision of investment advice is not one of our core services and we do not currently offer financial planning services such as tax management or pension services. Our advisory services are limited to advice on investments to clients with whom we have a discretionary relationship. This means that in regulatory terms we are described as restricted. If you would like to speak to an independent financial adviser, you can find one at unbiased.co.uk

How do I contact 7IM?

You can reach us by phone 020 7760 8777, post using the below address or email us on information@7im.co.uk.

Seven Investment Management
55 Bishopsgate
London
EC2N 3AS

How do I make a complaint?

Your feedback is important to us and helps us to maintain and improve our high service levels. However if you are unhappy, please contact us on 020 7760 8777 or email compliance@7im.co.uk. You can read more about our complaints process here.

How do I pay fees?

Your fees are collected from cash held in the relevant account. When you set up your account, you will be asked to specify which account(s) you prefer to pay your fees from. You can change this at any time by contacting us on 020 7760 8777.

What happens if my details change?

Should your personal details change, please inform us of this change as soon as possible using one of the methods below:

Contact your relationship manager by phone on 020 7760 8777
or write to us at:

Seven Investment Management
55 Bishopsgate
London
EC2N 3AS

Where can I find the UK Stewardship Code - Compliance Statement for 7IM?

We support the introduction of the Financial Reporting Council's Stewardship Code, which sets out the responsibilities for institutional shareholders in respect of investee companies.

The code aims to advance the quality of engagement between institutional investors and companies to help improve the long-term returns to shareholders and the efficient exercise of governance responsibilities.

Please click here The UK Stewardship Code - Compliance Statement to view full details of our Compliance Statement.

How secure is the 7IM website?

Our website incorporates 128-bit encryption. This means your data is protected and cannot be viewed by anyone else. All of your account details are held in the secure area of our site.

I am having problems accessing the secure client website.

If you are experiencing difficulty accessing the secure client website, please speak to our helpdesk. They are available Monday to Friday 09:00 - 17:30.

 Telephone: 020 7760 8790
 Email: technical@7im.co.uk

I am having problems registering.

If you are experiencing trouble registering online, please speak to our helpdesk. They are available Monday to Friday 09:00 - 17:30.

Telephone: 020 7760 8790
Email: technical@7im.co.uk

I have forgotten my 5 digit PIN.

If for any reason you have forgotten your existing 5 digit PIN, please contact our helpdesk. They are available Monday to Friday 09:00 - 17:30 on 020 7760 8790 or by email on technical@7im.co.uk.

For security purposes, your existing 5 digit PIN will be reset so that you may choose a new PIN number and regain access to your portfolio(s). As all PIN number details are encrypted, we are unable to confirm any PIN details by telephone, email or fax.

I have forgotten my password.

If you have forgotten your password, please contact our helpdesk. They are available Monday to Friday 09:00 - 17:30 on 020 7760 8790 or by email on technical@7im.co.uk.

For security purposes, a new password will be generated and sent direct to you by post so you can regain access to your portfolio(s). We are unable to confirm any password details by telephone, email or fax.

What are cookies and why do we need them?

Information about cookies and 7IM’s use of them is set out in our Privacy Policy.

Why has my account been disabled?

As part of our security, if you try to access your account online and are unsuccessful three times or more, your account will automatically become disabled. Should this happen, please call our helpdesk for them to re-enable your account. They are available Monday to Friday 09:00 - 17:30 on 020 7760 8790 or by email on technical@7im.co.uk.


You should be aware that the value of investments may go up and down and you may get back less than you invested originally.

Get in touch


Seven Investment Management
55 Bishopsgate
London
EC2N 3AS
T020 7760 8777
F020 7760 8799

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