The value of your investments and the income from them may go down as well as up, and you could get back less than you invested.

Accessing your 7IM account from our client portal

Your clients can view their 7IM account either via our 7IMagine app or via our client portal. This video will show how your clients can register and use the features of our client portal.

You can also download a guide to our client portal.

Transcript (Part 1)


There are two ways in which you can access your 7IM account online. Using our client portal via our website, or via our 7IMagine app. If you would like to know more about using our app, please watch this video on our website and download the app from your usual app store. In this video, we’re going to look at how to access and use our client portal.


You should have received a welcome letter confirming that you now have a 7IM account open. The first step is to register for access. This registration process is the same for both our client portal and the 7IMagine app.

On the login page, click on the Register link.

You will then have two options, depending on whether you are registering to view your own 7IM account or that of another entity, such as a trust or limited company.

If you are registering to access your own account, you will then need to input your last name, your date of birth, your national insurance number, and your email address. Please note that as your email address will become your username, it needs to be unique to you and, therefore, cannot also be used for another user. Then, tick the box and click Submit.

To increase the security of access to your 7IM account, we operate two-factor authentication. This means we first need to verify your email address and then your mobile number.

We will, therefore, send a six-digit code to your email address, which you need to enter here.

Next, you should enter your mobile phone number, and we will send a code to that as well. We recommend including your mobile in the verification process, as this further increases the security of your 7IM account. However, if you don’t have a mobile phone, then you can skip this step.

Once you have received this code, enter it here.

Finally, you will need to create your own password. This should be a minimum of ten characters and include a number, an upper and lower case letter, and a special character.

You have now completed the registration process.

Next time you log in, you will be asked to enter your username, which will be your email address, your password, and the security code that we send to either your email or mobile phone.

Using the client portal

My Overview / My Group

The first page you will see is your My Overview page. This will show you the current value of the various 7IM accounts that you have, along with a total value.

If you are linked to other family members, then you will first see every person listed in your Group and will be able to click on each person to view their accounts.

On this page, you can click on the Value box to view a quick summary of the movements in and out of your accounts as well as the total cumulative investment gain or loss.

Valuation History

The Valuation History page shows you the value of your 7IM accounts over time. This defaults to three months, but you can select a different time period by using the menu at the top. You can also select a specific account to see the valuation history for that particular account.

Asset Allocation

The Asset Allocation page shows you a current snapshot of how your money is spread across different asset classes. You can also see this for specific accounts.

My Investments

The My Investments page shows all your individual investment holdings, and you can use the arrows on the left to expand and collapse each account or sub-account.

Capital Gains Tax

Your financial adviser will be helping you to manage your Capital Gains Tax position. This page will display your current unrealised gains or losses and a breakdown of the gains or losses you have realised during a particular tax year. This information can be downloaded into a PDF file or a spreadsheet.


Selecting a particular account in any of the previous screens will also display the Transactions tab.

Here, you can see all the transactions that have happened in any of your accounts or sub accounts, and you can use the drop-down filter to further search for specific types of transactions.

You can download your transactions into a PDF file by clicking on the Generate Transactions Report button.

You can also download the contract notes for any buy or sell trades from this page.

Transcript (Part 2)


At the top of the screen is a section called Reports, where you can download transactions over a particular time frame or holdings on a particular date for any of the accounts you select.

You can also download a Capital Gains Tax report from here.

My Documents

My Documents is where you will find your latest, and historic, valuation statements. These are generated on a quarterly basis, and you will receive an email from us each quarter to let you know when the latest one is available to download.

My Details

My Details contains your personal login information along with the details of your financial adviser, should you need to update anything.

You can also change your password or memorable date or phrase here.

We recommend that when you have finished looking at your account, you log out before closing your browser.

Downloading client tax packs

Annual consolidated income tax vouchers, including any Excess Reportable Income (ERI), are sent directly to clients in the post. Watch this video to see how you can download a copy.

For individuals, these tax packs do not contain Capital Gains Tax (CGT) information as this can be downloaded separately from our platform. Clients can also download a CGT report by logging into our client portal. Tax packs for non-personal accounts (eg trusts or companies) will include CGT information.


Every year, we create a tax pack for any client who has received income into their taxable 7IM account.

This gives your client the information they need to be able to include this in their tax return, including any excess reportable income.

For more information about excess reportable income, please read our FAQ document. This document is available to download from the Literature centre section of our website or click on the link next to this video.

The tax packs for non personal accounts, such as trusts or companies, will also contain information on any capital gains that have arisen from any disposals.

For individuals, this CGT information is available separately on our platform and client portal. Please continue watching this video to see where.

The original copies of these tax packs will be posted directly to your clients, usually in June or July each year, and you can download PDF copies of these from our platform.

Go to Reports > Tax > Client Tax Packs.

From here, you can select the tax year from 2019/2020 onwards and use the filters to find the relevant clients or advisers. Tick the Export boxes against each client you want, and then click on the Export to PDF button.

If you want to download all clients, then you can increase the number of clients that appear on each page up to a maximum of 500 and then tick on the Select All Visible Clients box.

If you have more than 500 clients, you'll need to download multiple batches of reports, perhaps by adviser.

Once you have selected your clients, click on the orange Export to PDF button and either save or open the downloaded zip file.

In this file will be a separate folder for each client with a tax pack inside.

The exported zip file will also contain a spreadsheet that shows the list of the clients included in the export.

You can download a tax pack as often as you like, and a copy will remain on our platform indefinitely for future reference.

As mentioned earlier, if you want to download CGT information for individuals, these reports are available by going to the Reports menu > Tax > CGT Reports > Realised Gains.

Alternatively, you can go into the client account area and click on the CGT tab and then on Realised Gains.

From here, you can download the report in PDF or Excel format.

This CGT report and information is also available for clients to download themselves by logging into their account online. There is also a useful CGT guide for clients who are logging into their client portal and this is also available from our literature centre.

Creating an investment report

Watch this guide to find out how you can create your own ad-hoc personalised client investment report in minutes.

Transcript (Part 1)

One of the common criticisms of any quarterly client statement, is that the dates are fixed and therefore a statement doesn’t represent the period many advisers would like to analyse a client’s investments over, which is often in between review dates – something that is of course specific to each client.

We have therefore created an online ad-hoc reporting tool for you to use with your clients called, appropriately enough, a Client Review Report – or CRR for short.

The purpose of a Client Review Report is to create an easy to understand summary of your client’s investments that answers the questions that most people want to know; What have I got? How has it done? What does it cost?

To create a CRR, you can either go to your client list and click on the chart icon on the right hand side or you can click on the CRR button within the client account area.

There are two types of report – Simple and Sophisticated. A simple report has a current value, asset allocation, and a summary of money in and out. A sophisticated report includes all of that plus has performance analysis. To create a sophisticated report, the account will need at least 3 months worth of history on the platform in order to analyse.

Once you have chosen your report type, you can select the date range of the report as well as the review date.

You can also select the tax wrappers and portfolios that you wish to include in the report. Although including all of them will be the most popular action, it could be useful to create separate reports for certain accounts if you want to analyse them individually, for example if there are different time horizons involved and hence you want to use different benchmarks or if you want to look at the performance of one particular investment strategy or DFM held in one sub account.

The next section allows you to choose which benchmarks or indices, you want to include in the performance analysis. You can add up to 3 from a long list of benchmarks, including various measures of inflation, stockmarkets, sector averages, and portfolio indices.

Each benchmark can be customised to add a certain percentage on top, for example RPI + 1%. Alternatively, you could choose a personal benchmark which is a set percentage rate. This could be useful if you are targeting a certain rate of return, as some cashflow tools do.

Having selected your benchmarks, you can now choose various other options for your report.

  • Detailed Performance Numbers includes a table of numbers that makes up the performance graphs
  • Portfolio Valuations will include a valuation page, with holdings, for each of the client’s accounts
  • 7IM Look-throughs will include a breakdown of the underlying holdings for any 7IM multi asset fund that the client holds
  • Exclude Since Inception Summary will exclude the additional column detailing the money in and money out figures since the client was first on the platform
  • Performance net of fees will include all adviser and 7IM charges in the portfolio performance analysis. This matches the calculations methodology in our quarterly client statements. Just remember however, that the benchmarks do not have fees included.
  • Costs & Charges Summary will include a page showing the MIFID ex post costs & charges for the report period. These are also shown in our quarterly client statements.

Having chosen your options, you now need to include a Cover Title and a Cover Subtitle for the report, both of which will appear on the front page.

Finally, you can add any notes which will appear as bullet points on page 2 of the report. This could be used as an agenda for your client meeting, for example, or points you want to discuss about the client’s investments. It’s a free text field so you can write whatever you like.

You’re now ready to generate your Client Review Report.

In the CRR download page, you may have to click the refresh button if the report isn’t showing as complete.

The bar chart icon will show you an asset class breakdown of each fund currently held by the client.

Clicking on the PDF icon will open the Client Review Report.

You can see the title and subtitle that you entered and any notes on page 2.

Page 3 has the money in and money out summaries and the current values of each account. The categories on this page now match those shown on the quarterly client statements.

Page 4 has an asset allocation pie chart reflecting an aggregate view of the assets held by the accounts in this report.

Transcript (Part 2)

Page 5 shows the various performance & risk charts including the benchmarks that you have selected. The performance is calculated on a time weighted return basis which removes the distorting effects on performance of adding or withdrawing money during the period.

Page 6 is the optional performance numbers table that make up the graphs

Page 7 onwards has the optional valuation pages for each account

And finally, at the end is the optional MIFID costs & charges summary for the report period.

We hope you find these reports useful.

Remember that much of this information is displayed in the My Money tool of our 7imagine app for both yourselves and your clients, so you could also use that for a client review meeting or encourage your clients to view this for themselves. For more information about our app, read the adviser guide in our Help Centre or download the app, go in as a guest, and have a play.

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