Fraud prevention

Providing our clients with the information they need to protect themselves from becoming a victim of fraud.

Keeping your assets safe

7IM is committed to keeping your assets safe and secure, which is why we have created this hub, to provide you with the essential information you need to identify and protect yourself from potential threats.

There are a number of sophisticated ways in which fraudsters look to gain access to your personal, private and financial information, varying from telephone calls, emails, text messages and clone websites. Fraudsters are constantly developing new ways to manipulate potential victims, so it is vital that you are aware of the risks and how to mitigate them.

At 7IM, we will never ask you for your account information, so if you ever receive a phone call, email or text message from a supposed 7IM representative, please hang-up or delete the message and contact us immediately.

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What we do to protect your account

Keeping your accounts secure is a priority for us, which is why we have implemented multiple measures to help protect you and your assets. We have applied a range of physical, electronic and procedural controls to keep you safe, some of which we have highlighted below:

Secure encryption

We use encryption technology, usually indicated by the padlock displayed in the website address bar.

Multi-factor authentication

When opening an account with us, we will ask you to authorise who you are using more than one method.

Logging out

If you have been inactive for a period of time, you will automatically be logged out of your session.

Threats you need to be aware of

Fraudsters are constantly developing new ways to manipulate you, and their tactics are becoming increasingly sophisticated. Below, we have highlighted some of the most common types of fraudulent attacks you may encounter:

Phishing

Phishing communications are made to appear as though they have been sent by a legitimate sender and attempt to fool you into disclosing your personal and private information.

Identity theft

Identity fraud occurs when your personal information is being used without your knowledge to open accounts and apply for new services.

Cybercrime

Fraudsters are able to install malware on your device, granting them the ability to harvest your credentials and take control of your accounts.

Investment scams

These types of attacks are typically from someone offering you a ‘once-in-a-lifetime’ opportunity to invest in a scheme or product that is either worthless or doesn’t exist, often disguising themselves an FCA-approved firm.

Please note that this list is not exhaustive and is intended to educate users on the methods used by fraudsters.

How you can protect yourself

While we have a number of measures in place to safeguard your assets, we cannot keep them safe without your help. You have a crucial role to play in keeping your accounts secure and, in this section, we outline a list of basic best practices when it comes to protecting yourself from fraud. What you need to do:

Never disclose your full login details

This is arguably the most important principle to remember as it is the first piece of information that fraudsters will try to get you to divulge.

Do not store your login details

Never write down your login details. If you have to, please ensure they are stored in separate, secure locations.

Change your password regularly

Regularly changing your password can be one of the easiest and most effective ways to keep your accounts safe.

Only use secure wireless internet connections

If you frequently connect to wireless internet connection hubs, ensure that you avoid networks that are marked as ‘unsecured’.

Protect your device

Managing your finances remotely has become increasingly easy over the years, largely due to the evolution of technology, and keeping your devices secure is crucial.

Act with caution when handling emails

Fraudsters create fake emails designed to look genuine and impersonate members of 7IM staff. These emails will be sent from domains with slightly different addresses to the genuine version. Communications sent from legitimate 7IM email domains will only ever end with @7im.co.uk.

Be suspicious of unsolicited contact

7IM will never cold call clients offering an investment opportunity or contact clients and ask them to disclose their full login details. If you receive an unsolicited contact which seems suspicious or out of the ordinary we urge you not to respond.

Protect your identity

It’s vital to take the necessary steps to protect your identity to reduce the chances of you becoming a victim of identity theft.

Stay updated

We highly urge you to keep up to date on the latest fraud trends and threats by visiting the links included within our useful resources section.

Please note that this list is not exhaustive and is intended to educate users on what they can do to safeguard their accounts.

What to do if you believe you have been a victim of fraud or if you have received a suspicious email

If you believe there has been fraudulent activity on your 7IM account, please call us immediately on 0207 760 8777. When you contact us, we will investigate your suspicions and take necessary actions to safeguard you and others.

If you suspect that you have had money stolen or misappropriated as a result of fraud you should contact your bank immediately, who may be able to stop or recover any funds, and then contact us. If you are living in the UK, you should also report your concerns to Action Fraud.